Viewgram

Support

For a problem, or to ask for access to, correction, export or deletion of your data, email support@viewgram.org or use Settings › About & Feedback › Send Feedback in the app. We handle requests about personal data within 30 days.

Operator: VIEW TECH LTD（Company No. 17054082，England and Wales）

How do I restore purchases?

On the Viewgram Pro paywall tap “Restore purchases” while signed in with the Apple ID you bought with, and what you bought is recovered.

One subscription serves one Telegram account at a time: tapping “Restore purchases” on another Telegram account moves the subscription to that account. If it still does not apply after restoring, email us.

How do I manage or cancel the subscription?

Apple manages the subscription. Open Settings on your iPhone, tap your name (Apple ID) at the top, open Subscriptions, choose Viewgram Pro and tap Cancel Subscription. You can reach the same page from Settings › Viewgram Pro › Manage Subscription in the app.

  • The subscription renews automatically; cancel at least 24 hours before the end of the current period, otherwise the renewal is charged.
  • After you cancel, Pro features stay available until the end of the paid period.
  • Deleting the app does not cancel the subscription.
  • Refunds are handled by Apple under its policies and we cannot refund directly; you can ask at reportaproblem.apple.com.

How do I delete my cloud data?

In the app open Settings › About & Feedback › Delete My Cloud Data. One tap deletes this account’s cloud-sync data and the heatmap statistics and feedback submitted from this device.

It does not delete membership status, your Telegram account, on-device data, daily-active records, or statistics and feedback from other devices. Ask for those through Send Feedback or by email and we handle it within 30 days.

To make the app stop sending data to our servers right away, use Settings › About & Feedback › Withdraw Consent, or switch off “progress-bar heatmap” and Settings › Watching › Cloud Sync. See section 10 of the Privacy Policy.

What if sign-in, a login code or my account is restricted?

Sign-in, login codes, two-step verification and account restrictions are handled by Telegram. We cannot read your Telegram chats and cannot sign in to, recover or delete your Telegram account for you.

How do I report objectionable content?

Choose Report in the video page’s “...” menu (or long-press the picture); it uses Telegram’s own report flow. You can also tell us through Send Feedback or by email and we look at it within 24 hours. Viewgram cannot remove content on Telegram or ban Telegram users.

How do I reach you?

Email: support@viewgram.org; in the app: Settings › About & Feedback › Send Feedback.